Return Policy.
We want your QynTelix shopping experience to remain simple even when something doesn’t go as expected.
Eligible products may be requested for return or replacement within 7 days from the date of delivery.
A clear process from request to resolution.
At QynTelix, operated by QYNTELIX TECHOLOGIES PRIVATE LIMITED, we aim to provide a smooth shopping experience for our customers.
If an eligible product is received damaged, defective, incorrect, or otherwise qualifies under this policy, you may submit a return or replacement request within 7 days from delivery.
When you can request a return.
A return or replacement request may be accepted for eligible products in the circumstances listed below.
Damaged Product
The product was received in a materially damaged condition.
Defective Product
The product has a manufacturing defect or other material issue.
Wrong Product
The item delivered is different from the product ordered.
Size Mismatch
A size-related return may be requested where the purchased product has an applicable size option.
Product Mismatch
The received product materially differs from the applicable product description or listing.
Other Eligible Issue
Contact our support team if you believe your order has another genuine fulfilment issue.
Keep the item return-ready.
Returned products should meet the applicable conditions below unless the return itself concerns a defect or damage affecting that condition.
Within the Return Period
Submit the return request within 7 days from the recorded delivery date.
Unused Condition
The product should not have been worn, washed, altered or used beyond what is reasonably necessary to inspect it.
Original Tags
Product tags, labels and accompanying items should remain attached or included where applicable.
Original Packaging
Where reasonably possible, return the product with its original packaging and accessories.
Order Verification
The request must relate to an identifiable QynTelix order and may require verification of the Order ID and customer details.
How a return works.
Contact Support
Contact QynTelix within 7 days of delivery and provide your Order ID and return reason.
Request Review
Our team will review the request and may ask for relevant photographs or additional order information.
Return Collection
If the request is accepted, return instructions or available collection information will be provided.
Quality Check
The returned item may be inspected to verify its condition and the applicable return reason.
Resolution
Once approved, the applicable replacement or refund process will be initiated.
Returns may not be accepted when...
The return request is submitted after the applicable 7-day return period.
The product has been worn, washed, altered or materially used.
Damage occurred after delivery due to misuse, improper handling or customer action.
Original tags or relevant components have been removed or are missing without a valid reason.
The product being returned does not correspond with the original order.
The request cannot be reasonably verified using the available order information.
Received something that isn’t right?
Contact us as soon as reasonably possible within the return period. Include your Order ID and clear photographs showing the product and the issue where relevant.
Contact Support ↗What happens after we receive it?
Returned products may undergo a quality check to verify the return reason, product identity and condition.
Approval of a refund or replacement may depend on the return request and applicable inspection results.
A genuine manufacturing defect, incorrect product or delivery-related damage will be considered according to the nature of the issue and applicable customer rights.
Refund or replacement.
Replacement
Where a replacement is approved, we will process the replacement subject to product availability.
If the same product is unavailable, an alternative resolution or refund may be offered as applicable.
Refund
Where a refund is approved, it will be initiated through the applicable refund process after the return and verification requirements are completed.
Read Refund Policy ↗Need a different size?
For products offered with selectable sizes, an eligible size-related return or replacement request may be submitted within the applicable return period.
Replacement availability will depend on available stock for the requested size.
Need help with a return?
Keep your Order ID available when contacting our support team.
Nothing in this Return Policy is intended to exclude or restrict any mandatory right or remedy available to a consumer under applicable law.