Refund & Cancellation.
This policy explains when an order may be cancelled, when a refund may be approved, and how refund requests are handled at QynTelix.
Once an order has been dispatched, it normally cannot be cancelled. An eligible product may instead follow the applicable return process.
View Return Policy ↗Clear steps when plans change.
QynTelix is operated by QYNTELIX TECHOLOGIES PRIVATE LIMITED. We aim to handle eligible cancellations and refunds through a clear and practical process.
Eligibility depends on the order status, payment status, reason for the request, product condition and the applicable QynTelix policies.
Cancelling your order.
Cancellation eligibility depends primarily on whether the order has already entered the dispatch process.
Before Dispatch
You may request cancellation of an order before it has been dispatched.
After Dispatch
Once an order has been dispatched, cancellation may no longer be available. If the delivered product qualifies for return, you may submit a return request under our Return Policy.
Contact Support
If a cancellation option is not available through your account, contact our support team with your Order ID.
When we may need to cancel an order.
The ordered item becomes unavailable before fulfilment.
Payment cannot be verified or successfully completed.
Delivery information is materially incomplete or cannot reasonably be serviced.
A material system, inventory or pricing error affects the order.
A duplicate order or transaction requires correction.
The transaction shows indicators requiring cancellation for security or fraud-prevention purposes.
Where QynTelix cancels a prepaid order after successful payment, the applicable amount paid for the cancelled order will be processed for refund.
When a refund may be issued.
Approved Return
A refund may be processed when an eligible return has been received and approved after applicable verification or quality checks.
Cancelled Prepaid Order
If an eligible prepaid order is cancelled before dispatch, the amount paid for the cancelled order may be refunded.
QynTelix Cancellation
If we cancel a successfully paid order that cannot be fulfilled, the applicable payment will be processed for refund.
Duplicate Payment
A verified duplicate payment may qualify for refund after transaction verification.
Failed Transaction
If money is debited but the transaction fails or no valid order is created, contact support so the transaction status can be verified.
Other Approved Case
A refund may also be approved where required by an applicable policy, customer remedy or verified order issue.
From request to refund.
Submit Details
Contact us with your Order ID, registered contact information and reason for the request.
Verification
We review the order, payment status, cancellation status or returned product information as applicable.
Refund Decision
Once the request satisfies the applicable eligibility conditions, the refund is approved.
Refund Initiated
The approved refund is initiated through the applicable payment or refund channel.
Bank Processing
Once initiated, the time required for the amount to appear may depend on the bank or payment service provider.
Returning the payment.
Approved prepaid refunds will normally be processed to the original payment method used for the transaction wherever technically available.
If the original refund route cannot be used, our support team may contact you regarding an appropriate alternative refund process.
Where no advance payment was collected, there is ordinarily no prepaid amount to refund upon cancellation. An approved refund relating to a paid COD order will require suitable refund details.
Debited but order not confirmed?
Do not place repeated payments solely because an order confirmation is delayed. First check your account/order status and payment records.
If the amount has been debited but no valid order is visible, contact us with the payment reference and relevant details.
Contact Support ↗A refund may not apply when...
A return request falls outside the applicable return period and no other remedy applies.
The product has been materially worn, washed, altered or used after delivery, except where the issue itself reasonably requires consideration.
Product damage occurred after delivery because of misuse or improper handling.
The returned item does not match the product supplied against the order.
A return fails the applicable verification or quality check and no genuine defect, damage or fulfilment issue is established.
A refund is requested for an amount that was never successfully collected from the customer.
What amount is refunded?
Cancelled Prepaid Order
For an eligible full cancellation before dispatch, the applicable amount successfully collected for the cancelled order will be processed for refund.
Approved Product Return
The refundable amount will depend on the approved return and applicable charges relating to that order.
Wrong or Defective Product
Genuine wrong-item, defect or fulfilment issues will be handled according to the applicable policy and customer remedy.
Nothing in this Refund & Cancellation Policy is intended to exclude or restrict any mandatory right or remedy available to a consumer under applicable law.
Need help with a refund?
Keep your Order ID and payment information available when contacting us.