Terms & Conditions.

Acceptance of Terms

Welcome to QynTelix. The website and related e-commerce services are operated by QYNTELIX TECHOLOGIES PRIVATE LIMITED.

By accessing our website, creating an account, purchasing a product or otherwise using our services, you agree to these Terms and Conditions together with the policies referenced on this website.

If you do not agree with these Terms, you should discontinue use of the website and should not place an order.

Eligibility to Use the Website

You should use this website and place orders only if you are legally capable of entering into a binding transaction or are using the website with appropriate involvement of a parent or legal guardian where required.

You are responsible for ensuring that the information submitted when using the website is accurate and that your use complies with applicable requirements.

Customer Accounts

Certain website features may require registration or login. When creating or using an account, you agree to provide accurate and current information.

• You are responsible for maintaining the confidentiality of your login credentials.
• You should not share your password or account access with unauthorised persons.
• You are responsible for activity carried out through your account where that activity results from your failure to protect your credentials.
• You should contact us if you believe your account has been accessed without permission.

We may require additional verification where reasonably necessary to protect customers, transactions or the website.

Products & Product Information

QynTelix offers women’s fashion products, including categories such as Kurta Sets, Sarees and Short Kurtis.

We aim to display product names, descriptions, sizes, colours, images and other information as clearly as reasonably possible.

The appearance of colours may vary slightly depending on device screens, brightness, photography or display settings.

Product availability is not guaranteed. A product displayed on the website may become unavailable before an order is processed or dispatched.

Prices & Charges

Product prices shown on the website are the prices applicable at the time they are displayed, subject to any correction required for an obvious technical or pricing error.

Delivery charges, taxes or other applicable charges, where relevant, may be shown during the shopping or checkout process before the customer completes payment.

We may update product prices from time to time. A change in price will not by itself alter a completed order already accepted by us, except where required to correct an error and the customer is appropriately informed.

Orders & Order Acceptance

When you submit an order, you are requesting to purchase the selected products using the information provided at checkout.

An automated order acknowledgement does not necessarily mean that an order can be fulfilled in every circumstance.

An order may be cancelled or not processed where reasonably necessary, including situations involving:

• Product unavailability.
• Payment failure.
• Incorrect or incomplete delivery details.
• A material pricing or technical error.
• Duplicate transactions.
• Suspected fraudulent or unauthorised activity.
• Delivery limitations affecting the submitted location.

Where payment has been received for an order that we subsequently cancel, an applicable refund will be processed using the appropriate payment or refund process.

Payments

Available payment methods may be displayed during checkout and may vary from time to time depending on available payment service providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payment processing may be carried out through third-party payment service providers. Transactions may therefore also be subject to the payment provider's technical processes and terms.

If a payment is debited but the order is not confirmed, please contact our support team with the relevant transaction information so that the payment status can be reviewed.

Shipping & Delivery

Products will be delivered to the shipping address provided by the customer during checkout.

Customers are responsible for entering complete and accurate delivery information, including recipient details, mobile number, address and PIN code.

Delivery estimates are provided for convenience and may be affected by courier operations, destination, weather, public holidays, operational disruptions or circumstances outside our reasonable control.

Additional information regarding shipping is available in our Shipping Policy .

Order Cancellation

Order cancellation requests are subject to the stage of order processing and the cancellation rules published on the website.

An order that has already been processed or dispatched may not be eligible for cancellation and may instead need to follow the applicable return process.

Please review our Refund & Cancellation Policy for the applicable process and conditions.

Returns, Replacements & Refunds

Eligibility for a return, replacement or refund depends on the condition of the product, nature of the request, applicable eligibility criteria and the policies published on the website.

Customers may be requested to provide relevant order information and reasonable supporting information when submitting a return or replacement request.

Returned items may be subject to an inspection or quality check before a replacement or refund is approved.

Acceptable Use

You agree not to misuse the QynTelix website or attempt to interfere with its normal operation.

You must not use the website to:

• Attempt unauthorised access to accounts, servers or systems.
• Introduce malicious code, automated attacks or harmful software.
• Submit fraudulent orders or payment information.
• Impersonate another person.
• Use false customer or delivery information for fraudulent purposes.
• Scrape, copy or extract website content through unauthorised automated methods.
• Interfere with the security or normal functioning of the website.

Intellectual Property

The QynTelix name, website design, branding, graphics, original text, logos and other proprietary website materials may be protected by applicable intellectual property rights.

Website materials may not be reproduced, republished, commercially exploited or distributed without appropriate permission, except where use is otherwise permitted by law.

Third-party product names, marks or materials remain the property of their respective owners where applicable.

Third-Party Services & Links

Our website may interact with third-party services such as payment processors, logistics providers or external websites.

Those services may operate under their own terms, policies and technical systems. QynTelix does not control the independent content or practices of external websites.

Website Availability

We aim to keep our website available and functioning properly, but uninterrupted operation cannot always be guaranteed.

Access may occasionally be affected by maintenance, upgrades, hosting issues, connectivity problems, security events or circumstances outside our reasonable control.

We may modify, improve or discontinue website features where reasonably necessary for operational, technical or security purposes.

Limitation of Liability

To the extent permitted by applicable law, QynTelix and QYNTELIX TECHOLOGIES PRIVATE LIMITED will not be responsible for losses resulting solely from circumstances outside our reasonable control or from misuse of the website by the user.

Nothing in these Terms is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded under applicable consumer law.

Customers remain responsible for reviewing product information, selecting appropriate products and providing accurate order and delivery details.

Events Beyond Reasonable Control

Delays or interruptions may occur because of events outside reasonable operational control, including natural events, severe weather, transportation disruption, government restrictions, network failures, labour disruptions, courier interruption or widespread technical failures.

Where such an event affects an order, we will take reasonable operational steps to address the situation and communicate relevant information where practicable.

Account or Access Suspension

We may restrict or suspend access to an account or website functionality where reasonably necessary to protect the website, customers or transactions.

This may include circumstances involving suspected fraud, security threats, unauthorised access, abusive activity or material violation of these Terms.

Governing Law & Jurisdiction

These Terms and Conditions are governed by the applicable laws of India.

Subject to rights and remedies available to consumers under applicable law and applicable consumer dispute forums, disputes relating to these Terms may be subject to the jurisdiction of competent courts in Bengaluru, Karnataka.

Nothing in this section is intended to restrict a consumer from approaching a forum or authority where such right is provided under applicable law.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our website, products, policies, business processes or operational requirements.

An updated version may be published on this page together with a revised “Last Updated” date.

The version applicable to a transaction will generally be the version in effect at the relevant time, subject to applicable requirements.