Privacy Policy.

Introduction

Welcome to QynTelix. This Privacy Policy describes how information is handled when you interact with our website, shop for products, create or use a customer account, place an order, communicate with us or use other services made available through our website.

QynTelix is operated by QYNTELIX TECHOLOGIES PRIVATE LIMITED . By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you use our website, we may collect information that you provide directly to us and certain information generated through your interaction with the website.

Information you may provide

• Name and customer account information.
• Email address and mobile number.
• Billing and shipping address.
• Order and purchase information.
• Product preferences and shopping activity.
• Messages submitted to our customer support team.
• Return, replacement, cancellation or refund-related information.

Information collected automatically

When you access our website, certain technical information may be collected automatically, such as browser type, device information, IP address, pages viewed, referring pages, session information and website interactions.

How We Use Your Information

Information collected through QynTelix may be used for purposes including:

• Processing and managing customer orders.
• Arranging delivery of purchased products.
• Providing order tracking information.
• Managing returns, replacements, cancellations and refunds.
• Creating and maintaining customer accounts.
• Responding to customer service requests.
• Sending order-related communications.
• Maintaining website security and preventing misuse or suspicious transactions.
• Improving website functionality, usability and customer experience.
• Maintaining required business and transaction records.

Orders & Payment Information

When you place an order, information such as your name, contact details, billing address, delivery address, products purchased, order amount and transaction status may be processed in order to complete and manage the purchase.

Online payments may be processed using third-party payment service providers. Payment-related information handled directly by those providers is subject to their own privacy and security practices.

We may retain transaction references, payment status and related order information where necessary for order management, reconciliation, customer support, refunds, dispute handling and record keeping.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember customer preferences, maintain shopping-cart sessions, support account login, improve performance and understand how visitors interact with the website.

You may manage or disable certain cookies through your browser settings. Disabling essential cookies may affect some website features, including cart, account or checkout functionality.

When Information May Be Shared

We may share information only where reasonably necessary to operate our e-commerce services and fulfil customer requests.

This may include service providers involved in:

• Payment processing.
• Shipping, courier and delivery services.
• Website hosting and technical services.
• Email, SMS or order communication services.
• Customer support and operational services.
• Security, fraud prevention and transaction monitoring.

We may also disclose information when reasonably required to comply with applicable legal obligations, respond to lawful requests, protect our business or investigate suspected fraud, misuse or security incidents.

Data Retention

Information may be retained for as long as reasonably required for the purposes for which it was collected, including order fulfilment, customer service, accounting, transaction records, dispute resolution, security, fraud prevention and other legitimate operational requirements.

Retention periods may differ depending on the type of information and the reason it is being maintained.

Data Security

We take reasonable administrative and technical measures intended to protect information against unauthorised access, alteration, disclosure, misuse or loss.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to keep account passwords and login information confidential.

Your Choices & Requests

Depending on the nature of your relationship with QynTelix and applicable requirements, you may contact us regarding your personal information, including requests to:

• Review or correct information associated with your account.
• Update your contact information.
• Ask questions about how information is used.
• Request assistance regarding an account.
• Request deletion or restriction where applicable and reasonably permitted.

Certain information may need to be retained where necessary for completed transactions, dispute resolution, security, fraud prevention or other legitimate record-keeping purposes.

Third-Party Services & Links

Our website may contain links to or integrate services operated by third parties, including payment providers, courier services or other service platforms.

QynTelix does not control the independent privacy practices of third-party websites or service providers. We recommend reviewing their privacy information when interacting directly with those services.

Children's Privacy

Our online shopping services are intended for individuals who are legally capable of entering into purchases or who use the website with the involvement and supervision of a parent or legal guardian where required.

We do not knowingly seek to collect personal information from children for independent purchasing activity.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, operational practices or other requirements.

When this policy is updated, the revised version will be published on this page and the “Last Updated” date may be changed accordingly.